Terms of use


Please, read carefully the listed below terms and conditions before you use the online shop at www.perlabg.com

On using the online shop www.perlabg.com, please declare that you agree with the following terms and conditions. This document contains the general conditions under which Zlatna Perla Ltd, BULSTRAT: 204372733 registered at address: Makotsevo, Gorna Malina sells consumer goods through its online store on Internet address: www.perlabg.com, hereinafter referred to as SHOP. Whoever has charged the same Internet address through his technical device will be hereinafter referred to as USER.

On loading any page of the SHOP with embedded hyperlinks in it, or any other page of www.perlabg.com or by using or paying for products offered by the SHOP, the USER agrees and fully accepts to comply with the General Terms and Conditions.

Rights and responsibilities of the parties

Items in the SHOP are limited to those conditions. Zlatna Perla Ltd has the right at any time and without notice, to make changes in the published products and prices, all such amendments shall enter into force upon their publication on the website of the online store: www.perlabg.com

Limitation of Liability

In order to purchase products from the SHOP you need to submit your personal information. This information is protected by the Law on the protection of personal data. The SHOP uses your personal information in order to improve the services we offer. The information sent by you is only used for the fulfillment of your order.

The information sent by you is NOT provided to a third party.

Changing the prices of goods

The SHOP has the right to change prices at any time without prior notice to consumers. The User is obliged to pay the price that was current at the time of the making of the order.

On discount prices, discounted prices are announced, and the new price is set below the old one, which is crossed out.

If there were technical errors in the personal information submitted by the user during the making of the order, the SHOP has the right to refuse the performance of the order without owing any compensation to the user. If the user has paid for a specific order / and that order could not be fulfilled for the above reasons, the SHOP is obliged to return the money.

Consumer Information

  1. The main characteristics of the products are described in the website where the products are presented.
  2. The address from where the goods are ordered from this online shop is Zlatna Perla Ltd, BULSTRAT: 204372733 registered at address: Makotsevo, Gorna Malina.
  3. The prices of the products are listed in the webpage where the product is presented.
  4. Shipping cost is NOT included in the prices of the products listed in the website. It is listed separately in the order and is added to the price of the goods when determining the total amount due to be pay.
  5. Upon using the provided means for communication there is no additional cost charged.
  6. All means of delivery are described in the field “Terms of delivery” (моля, да има хипер-връзка)


Disclaim of the ordered products

The Consumer is entitled to cancel the ordered products within 7 working days of the receipt if they are not used, are still intact on their packaging and in the form it was received and under the conditions. This can be done through the specified in the SHOP ways. Shipping costs in this case are borne by the USER and are paid to the courier on their pick up back to the SHOP. The amount paid by the user shall be refunded using the same means of payment which he initially had used, except for the shipping costs.

Incongruity of the goods and reclamations

Upon receiving the shipment, you should check the content of the parcel and the congruence of the goods to your order. For incongruity of the ordered goods with the received ones, the SHOP shall replace the products at its expense with no additional charge to the Customer. The Customer shall pay only the delivery costs.

In case of missing goods, identified by the Customer upon receiving of the order, the SHOP may offer an alternative product of equal value. If the Customer refuses the substitution of products the SHOP shall refund the appropriate amount.

If any infringements in the outer appearance of the goods occur caused during the shipping, you can contact the courier for a protocol for a damaged shipment.

The SHOP reserves the right to amend the current General terms and conditions at any time and all such amendments shall enter into force without the need for prior consent of the Consumer. The amendments enter in force automatically from the moment of their publication in the SHOP web-page: www.perlabg.com. The Customer has the responsibility to periodically visit the page with the General terms and conditions to become familiar with any changes that may have occurred.


USER: A person who selects products from the E-SHOP fills in the order form and places the order on their behalf or on behalf of a legal entity by which they have been authorised.

RECIPIENT: A person or legal entity which can be different from the user and can receive the products ordered at the address indicated by the individual who placed the order request.

In order to complete the order the user has to fill the necessary data in the relevant fields.

The delivery is shipped by courier UPS and the shipment costs are added to the total order value after entering the address for delivery.

  • For the territory of Bulgaria orders are charged BGN 5.50 for delivery.
  • For orders outside the borders of Bulgaria – according the tariff rates of the courier service.

Delivery time

Deliveries are made on business days. The deliveries are completed within 5 (five) business days from the date of order placement.

Customer Responsibility for Import Duty, VAT, or Other Taxes Outside of the European Union

Customers with shipping addresses outside of the European Union are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.


    1. Cash on Delivery (COD) – the order is paid at receipt including the delivery rates.
    2. Bank Transfer

    The goods will be sent by courier as soon as we receive the money.

    IBAN: BG67 STSA 9300 0024 1011 53

    Zlatna Perla Ltd

    DSK Bank Bulgaria


    In situations of full or partial refund of amounts paid by the USER the reimbursement method is arranged on following an agreement between the parties.


In order to purchase products from the E-SHOP you submit personal information. This information is protected by the Personal Data Protection Act. E-SHOP uses your personal data to enhance and improve the services it provides. The information provided by you is used solely to process and complete your product order.

The information sent by your is not SHARED with third parties.

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